Objectives
This training workshop is designed to meet the needs of participants wanting to learn more about Customer care services and making your customer satisfied in procurement period and Chemical Supply Chain.
Course Description
The 3-day workshop will include such topics as know your customer , supply chain management, Customer Responsibilities, Understanding Culture of Services, Creating Positive atmosphere with Challenging Customers, identifying your customer’s background, Managing Customer Expectations, listening to upset customers.
Course period: 2-days
Targeted audience: This opportunity is open only to small business, Academia and government, especially departments who are in charge with purchasing and approving the order of the chemicals (procurement officers).
Course Information
Course Instructor
